Payment and Returns

WEBSITE PAYMENTS

We accept payments online and over the phone.

Our online payments are processed by SagePay and we currently accept VISA  or Mastercard.

All prices include VAT at 20%. VAT No: GB 501 6458 71

ONLINE RETURNS POLICY

Any old, vintage or reclaimed items or furniture - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged. We will not be liable for the outgoing or return delivery charges.

If you would like more information about the item before you purchase, please call the office and we will be happy to provide more detail and additional photographs.

For new small items, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges. 

For new large items, such as our kitchen range, doors and furniture, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges. This policy also applies to purchased items which the customer is unable to fit inside the room or property. We urge you to measure access and intended location throughly.

PLEASE BE AWARE THAT ALL BUILDING MATERIALS AND ALL FLOORING ARE NON-RETURNABLE.

COLLECTED ITEMS

If you arrange your own collection for an item, we will not be held responsible for any damage caused during transit. This will be between you and your courier. 

For more information on our delivery terms, please follow this link.

IN STORE RETURNS POLICY

Any old, vintage or reclaimed items or furniture - please be aware that these items are subject to our standard in-house policy i.e. items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. 

For new small items we will offer an exchange or credit note if the item is returned within 28 days of purchase, in the original packaging and undamaged. You will need a copy of receipt or proof of purchase. 

For new large items, such as our kitchen range, doors and furniture, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase.If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges. This policy also applies to purchased items which the customer is unable to fit inside the room or property. We urge you to measure access and intended location thoroughly. 

PLEASE BE AWARE THAT ALL BUILDING MATERIALS AND ALL FLOORING ARE NON-RETURNABLE

COLLECTED ITEMS

If you arrange your own collection for an item, we will not be held responsible for any damage caused during transit. This will be between you and your courier.

For more information on our delivery terms, please follow this link