FAQs


Are you open during the Covid 19 pandemic?

Yes we are open as normal - we promise, 100% definitely open - and we will continue to offer a click and collect service if you prefer. When you visit, please respect social distancing and face masks or face coverings are now mandatory inside the showrooms in line with Government regulations. Customers under the age of 11 or with a medical exemption will not be required to wear one. Thank you.

Opening Hours

Monday to Friday 8.30am to 5pm

Saturday 9am to 4pm

Sundays & ALL Bank Holidays - CLOSED

Where are you?

We are in Somerset in a village called Coxley. This is between Wells and Glastonbury on the A39. We are difficult to miss as there is a full sized cast iron white horse at the entrance and a statue of Ziggy Stardust

Can I bring my dog?

We do allow dogs on site but they must be kept on a lead at all times and please bring poo bags. Unfortunately, there has been a recent spate of dog owners allowing their dogs to poo on site and in the showrooms. We politely ask that you keep control of your pets, use poo bags where necessary and please take the filled bags home. Thanks

Am I able to take photographs?

Yes, feel free to do so. However, in return, we would appreciate a donation to our charity of choice, St Margaret's Hospice. We have a collection tin on the counter. Thanks

When are you open?

We are open as normal - we promise we are definitely open. We will continue to offer a click and collect service if you prefer.

Opening Hours

Monday to Friday 8.30am to 5pm

Saturday 9am to 4pm

Sundays & Bank Holidays - CLOSED

Are you open at weekends?

Yes we are open on Saturdays 9am until 4pm.

CLOSED Sundays and ALL bank holidays

Are you open on Sundays?

We are closed on Sundays and all bank holidays.

Is your yard like an Aladdin's cave?

Wells Reclamation is often compared to such a place, but this is obviously subjective depending on your own personal vision of the afore mentioned cave. We do not have a genie.

Do you have car parking on site?

Yes, there is plenty of car parking available.

Do you have a cafe?

The cafe is closed until further notice. However, I'm sure if you ask nicely one of the staff might make you a cuppa...

Is your cat for sale?

Mog, our resident cat is NOT for sale. She is beautiful and friendly and always welcomes attention. However, due to her loveliness, she is priceless and therefore unavailable for purchase.

Is your yard child friendly?

We welcome families with their children. However, please be aware that some areas could be hazardous, so please do not leave your children unattended. Unattended children will be given a large espresso and a puppy.

Do you have customer wifi?

Yes we have free wifi in the yard and in the Coffee Box.If you struggle to connect, please ask a member of staff for the password.

Are there customer toilets available?

We have staff toilets which customers are welcome to use if required. In the current climate, we request that you use the anti-bacterial spray to wipe down the loo, sink and handles. Please be aware that we do not have nappy changing facilities.

I often lose my spouse on site, is this something you could help me with?

We are aware that this can be a problem. However, with a site of over 5 acres, it can be an occupational hazard. We do have a tannoy system so if you really need to find your other half, we can summon them to the office for you. Alternatively, have you considered a GPS system?

How long will I need to stay?

We have a site of over 5 acres so we recommend at least a few hours to see everything. Some hardened reclaimers have been known to bring a picnic.

Do you have large quantities of stone flooring available?

We have 1000's of square meters available at all times. We can supply and deliver very quickly. 

Can you calculate my flooring requirements?

Yes we can calculate how many square metres you need and the number of tiles, slabs or planks required to fill that space.

Can you make bespoke items?

We are sorry, but we are unable to provide a bespoke service. However, we can order additional items for you if they are not in stock at present. 

If I bought a kitchen, how long until it arrives?

If the items are in stock, we can usually deliver within 7 working days depending on your location. However, if the items are not in stock, it could take up to 12 weeks. 

 

Can you make bespoke kitchen units?

We have an excellent range of both freestanding and modular kitchen units. These are all listed on our website. And no sorry, we cannot provide a bespoke service.

What tips do you have for a new salvage hunter?

Come with an open mind. Wear warm clothes and bring a tape measure!

Do you buy stuff?

Yes, we are always looking for new stock. You can bring things in or send an enquiry through the website.

Could you sell something for me?

Sorry, but we do not sell on behalf of a third party. We would need to purchase the item from you and sell it ourselves.

Do your prices include VAT

Yes, all our prices include VAT at 20%.

If I order online, can I collect my items in person?

Yes you can.

Opening Hours

Monday to Friday 8.30am to 5pm

Saturday 9am to 4pm

Sundays & Bank Holidays - CLOSED

 

If I order online, can I pay over the phone?

Yes you can. Please quote your order number.

Can you deliver my purchases?

Yes, we can deliver all over the world. We offer delivery by post, courier, our own delivery driver or by pallet. Prices depend on the type, size and weight of the item. Please note, although we have been referred to many times as an Aladdin's Cave, we cannot deliver by magic carpet - he's just too flighty... wahwahwah.

How long until I receive my stuff?

Deliveries are dependant on the size and weight of the product, but we aim to have things with you within a week. For international sales, this could be longer. We will also arrange delivery by courier if required. 

Can I negotiate the price?

We try to price our stock as fairly as possible and all prices include VAT at 20%. If you feel the need to haggle, please do so. However, please do it with good grace and humour and do not be offended if we refuse to budge!

How do you ever manage to do a stock take?

As you can imagine this is a long and often frustrating task. Thankfully, we have a group of very well-paid elves who do this for us.

Can I return my purchases if I change my mind?

Any old, vintage or reclaimed items or furniture or small new items purchased in store - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged. 

For new small items purchased online, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges. 

For new large items, such as our kitchen range, doors, furniture, building materials and stone items, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges. 

Is all your stuff old?

We pride ourselves on having an eclectic collection of old, new, reclaimed, antique and vintage. We have genuine reclaimed items and sympathetic reproductions. We have something for everyone. 

Is all your stock listed on the website?

We try to include as much as possible online. However, the stock is so vast that there will always be more in store than online. If there is a specific item you need, and you can't find it online, please call the office and we will do our best to assist you. 01749 677087.

Can you fix things for me?

We have skilled people on site and although we do not offer a repair service, we will help if we can.

Where do you find all your stock?

We source from all over the UK and all over the world. We are unable to pass on our supplier information to our customers.