FAQs
We are open to the public with our usual opening hours (please see below). You can also order online and we can deliver all over the UK and beyond.
WE ARE CLOSED ON MONDAY MAY 29TH
Opening Hours
Monday to Friday - 8.30am to 5pm
Saturday - 10am to 4pm
Sunday & ALL Bank Holidays - CLOSED
We allow well behaved dogs on site but they must be KEPT ON A LEAD AT ALL TIMES. If you don't have a lead, then your dog will have to remain in your car.
We politely ask that you keep control of your pets, use poo bags where necessary and please take the filled bags home. Unfortunately, we have had a number of customers who have not cleaned up after their pets, even inside the showrooms. Please don't be like these people - this is a retail outlet, not a dog park. Thanks.
We are open on Saturdays 10am to 4pm and we are always closed on Sundays.
WE ARE CLOSED ON MONDAY MAY 29TH
No, we are closed on all bank holidays.
WE ARE CLOSED ON MONDAY MAY 29TH
We are in Somerset in a village called Coxley. This is between Wells and Glastonbury on the A39. We are difficult to miss as there is a full sized cast iron white horse at the entrance and a statue of President Zellensky (we're not joking).
We have 1000's of square meters available at all times. We can supply and deliver very quickly all over the UK. Delivery prices are calculated for each individual job.
Yes we can calculate how many square metres you need and the number of tiles, slabs or planks required to fill that space. We DO NOT provide patterns for stone flooring.
Sorry, but all flooring and building materials are non-returnable. Not even for a credit note. Please ensure you measure your space carefully.
Any old, vintage or reclaimed items or furniture or small new items purchased in store - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged.
For new small items purchased online, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges.
For new large items, such as our kitchen range, doors and furniture, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges.
PLEASE BE AWARE THAT ALL BUILDING MATERIALS AND ALL FLOORING ARE NON-RETURNABLE
IN STORE RETURNS POLICY
Any old, vintage or reclaimed items or furniture - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given.
For new small items, we will offer an exchange or credit note if the item is returned within 28 days of purchase, in the original packaging and undamaged. You will need a copy of your original receipt or proof of purchase.
For new large items, such as our kitchen range, doors and furniture, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges.
PLEASE BE AWARE THAT ALL BUILDING MATERIALS AND ALL FLOORING ARE NON-RETURNABLE.
ONLINE RETURNS POLICY
Any old, vintage or reclaimed items or furniture - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged. We will not be liable for the outgoing or return delivery charges.
If you would like more information about the item before you purchase, please call the office and we will be happy to provide more detail and additional photographs.
For new small items, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges.
For new large items, such as our kitchen range, doors and furniture, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges.
PLEASE BE AWARE THAT ALL BUILDING MATERIALS AND ALL FLOORING ARE NON-RETURNABLE.
We have an excellent range of both freestanding and modular kitchen units. These are all listed on our website. We cannot provide a bespoke service.
Yes, feel free to do so. However, in return, we would appreciate a donation to our charity of choice, St Margaret's Hospice. We have a collection tin on the counter. Thanks
Wells Reclamation is often compared to such a place, but this is obviously subjective depending on your own personal vision of the afore mentioned cave. We do not have a genie.
Yes, there is plenty of car parking available.
Mog, our resident cat is NOT for sale. She is beautiful and friendly and always welcomes attention. However, due to her loveliness, she is priceless and therefore unavailable for purchase.
Sorry, no we don't. We can reserve items for a few days with no obligation whilst you make a decision.
We welcome families with their children. However, please be aware that some areas could be hazardous, so please do not leave your children unattended. Unattended children will be given a large espresso and a puppy.
Our cafe is currently closed and will reopen in the spring. However, we can be persuaded to make customers a cuppa if required.
We have staff toilets which customers are welcome to use if required. There is soap and anti bac hand gel available. Please be aware that we do not have nappy changing facilities.
We are aware that this can be a problem. However, with a site of over 5 acres, it can be an occupational hazard. We do have a tannoy system so if you really need to find your other half, we can summon them to the office for you. Alternatively, have you considered a GPS system?
We have a site of over 5 acres so we recommend at least a few hours to see everything. Some hardened reclaimers have been known to bring a picnic.
We are sorry, but we are unable to provide a bespoke service. However, we can order additional items for you if they are not in stock at present.
If the items are in stock, we can usually deliver within 7 working days depending on your location. However, if the items are not in stock, it could take up to 12 weeks.
Come with an open mind. Wear warm clothes and bring a tape measure!
Yes, we are always looking for new stock. You can bring things in or send an enquiry through the website. Please note that we no longer stock bathroom hardware or old tools. And we no longer purchase roofing tiles.
Sorry, but we do not sell on behalf of a third party. We would need to purchase the item from you and sell it ourselves.
Yes, all our prices include VAT at 20%.
Yes you can.
Opening Hours
Monday to Friday - 8.30am to 5pm
Saturday - 10am to 4pm
Sundays & ALL Bank Holidays - CLOSED
Yes you can. Please quote your order number.
Yes, we can deliver all over the world. We offer delivery by post, courier, our own delivery driver or by pallet. Prices depend on the type, size and weight of the item. Please note that if we use a pallet company or a haulier, the delivery date is not guaranteed. Third party delivery companies will do their best to meet our scheduling requirements, but there may be delays due to staffing, work load, location and access to your property. If you need delivery on a specific date, we recommend ordering at least 2 weeks in advance for heavier items, building materials and furniture.
And although we have been referred to many times as an Aladdin's Cave, we cannot deliver by magic carpet - he's just too flighty... wahwahwah.
Deliveries are dependant on the size and weight of the product, but we aim to have things with you within a week. For international sales, this could be longer. We will also arrange delivery by courier if required.
Please note that if we use a pallet company or a haulier, the delivery date is not guaranteed. Third party delivery companies will do their best to meet our scheduling requirements, but there may be delays due to staffing, work load, location and access to your property. If you need delivery on a specific date, we recommend ordering at least 2 weeks in advance for heavier items, building materials and furniture.
We try to price our stock as fairly as possible and all prices include VAT at 20%. If you've been watching too much Bargain Hunt and feel the need to haggle, please do so with good grace and humour and do not be offended if we refuse to budge.
As you can imagine this is a long and often frustrating task. Thankfully, we have a group of very well-paid elves who do this for us.
Yes you can. But please be aware of our Online Returns Policy.
We pride ourselves on having an eclectic collection of old, new, reclaimed, antique and vintage. We have genuine reclaimed items and sympathetic reproductions. We have something for everyone.
We try to include as much as possible online. However, the stock is so vast that there will always be more in store than online. If there is a specific item you need, and you can't find it online, please call the office and we will do our best to assist you. 01749 677087.
We have skilled people on site and although we do not offer a repair service, we will help if we can.
We source from all over the UK and all over the world. We are unable to pass on our supplier information to our customers.