FAQs

During the current lockdown (from January 5th) we will be open during the week for click & collect or by appointment only. We are closed at weekends. You can also order online and we can deliver all over the UK. If you do visit, please respect social distancing and face masks or face coverings are now mandatory inside the showrooms in line with Government regulations. Customers under the age of 11 or with a medical exemption will not be required to wear one. Please consider the travel restrictions in place before making any unnecessary journeys. Thank you.

Opening Hours

Monday to Friday Click & Collect or appointment only - 8.30am to 5pm

Saturdays, Sundays & ALL Bank Holidays - CLOSED

During the current lockdown (from January 5th) we will be open during the week for click & collect or by appointment only. We are closed at weekends. You can also order online and we can deliver all over the UK. If you do visit, please respect social distancing and face masks or face coverings are now mandatory inside the showrooms in line with Government regulations. Customers under the age of 11 or with a medical exemption will not be required to wear one. Please consider the travel restrictions in place before making any unnecessary journeys. Thank you.

Opening Hours

Monday to Friday Click & Collect or appointment only - 8.30am to 5pm

Saturdays, Sundays & ALL Bank Holidays - CLOSED

During the current lockdown (from January 5th) we will be closed at weekends. We will be open during the week for click & collect or by appointment only. You can also order online and we can deliver all over the UK. If you do visit, please respect social distancing and face masks or face coverings are now mandatory inside the showrooms in line with Government regulations. Customers under the age of 11 or with a medical exemption will not be required to wear one. Please consider the travel restrictions in place before making any unnecessary journeys. Thank you.

Opening Hours

Monday to Friday Click & Collect or appointment only - 8.30am to 5pm

Saturdays, Sundays & ALL Bank Holidays - CLOSED

We are closed on Sundays and all bank holidays.

We are in Somerset in a village called Coxley. This is between Wells and Glastonbury on the A39. We are difficult to miss as there is a full sized cast iron white horse at the entrance and a statue of Ziggy Stardust

We do allow dogs on site but they must be kept on a lead at all times and please bring poo bags. Unfortunately, there has been a recent spate of dog owners allowing their dogs to poo on site and in the showrooms. We politely ask that you keep control of your pets, use poo bags where necessary and please take the filled bags home. Thanks

Yes, feel free to do so. However, in return, we would appreciate a donation to our charity of choice, St Margaret's Hospice. We have a collection tin on the counter. Thanks

Wells Reclamation is often compared to such a place, but this is obviously subjective depending on your own personal vision of the afore mentioned cave. We do not have a genie.

Yes, there is plenty of car parking available.

The cafe is closed until further notice. However, I'm sure if you ask nicely one of the staff might make you a cuppa...

Mog, our resident cat is NOT for sale. She is beautiful and friendly and always welcomes attention. However, due to her loveliness, she is priceless and therefore unavailable for purchase.

We welcome families with their children. However, please be aware that some areas could be hazardous, so please do not leave your children unattended. Unattended children will be given a large espresso and a puppy.

Yes we have free wifi in the yard and in the Coffee Box.If you struggle to connect, please ask a member of staff for the password.

We have staff toilets which customers are welcome to use if required. In the current climate, we request that you use the anti-bacterial spray to wipe down the loo, sink and handles. Please be aware that we do not have nappy changing facilities.

We are aware that this can be a problem. However, with a site of over 5 acres, it can be an occupational hazard. We do have a tannoy system so if you really need to find your other half, we can summon them to the office for you. Alternatively, have you considered a GPS system?

We have a site of over 5 acres so we recommend at least a few hours to see everything. Some hardened reclaimers have been known to bring a picnic.

We have 1000's of square meters available at all times. We can supply and deliver very quickly. 

Yes we can calculate how many square metres you need and the number of tiles, slabs or planks required to fill that space.

We are sorry, but we are unable to provide a bespoke service. However, we can order additional items for you if they are not in stock at present. 

If the items are in stock, we can usually deliver within 7 working days depending on your location. However, if the items are not in stock, it could take up to 12 weeks. 

We have an excellent range of both freestanding and modular kitchen units. These are all listed on our website. And no sorry, we cannot provide a bespoke service.

Only whole ones.

Come with an open mind. Wear warm clothes and bring a tape measure!

Yes, we are always looking for new stock. You can bring things in or send an enquiry through the website.

Sorry, but we do not sell on behalf of a third party. We would need to purchase the item from you and sell it ourselves.

Yes, all our prices include VAT at 20%.

Yes you can.

Opening Hours

Monday to Friday 8.30am to 5pm

Saturday 9am to 4pm

Sundays & Bank Holidays - CLOSED

Yes you can. Please quote your order number.

Yes, we can deliver all over the world. We offer delivery by post, courier, our own delivery driver or by pallet. Prices depend on the type, size and weight of the item. Please note, although we have been referred to many times as an Aladdin's Cave, we cannot deliver by magic carpet - he's just too flighty... wahwahwah.

Deliveries are dependant on the size and weight of the product, but we aim to have things with you within a week. For international sales, this could be longer. We will also arrange delivery by courier if required. 

We try to price our stock as fairly as possible and all prices include VAT at 20%. If you feel the need to haggle, please do so. However, please do it with good grace and humour and do not be offended if we refuse to budge!

As you can imagine this is a long and often frustrating task. Thankfully, we have a group of very well-paid elves who do this for us.

Yes you can. But please be aware of our Online Returns Policy.

Any old, vintage or reclaimed items or furniture or small new items purchased in store - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged. 

For new small items purchased online, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges. 

For new large items, such as our kitchen range, doors, furniture, building materials and stone items, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges. 

We pride ourselves on having an eclectic collection of old, new, reclaimed, antique and vintage. We have genuine reclaimed items and sympathetic reproductions. We have something for everyone. 

We try to include as much as possible online. However, the stock is so vast that there will always be more in store than online. If there is a specific item you need, and you can't find it online, please call the office and we will do our best to assist you. 01749 677087.

We have skilled people on site and although we do not offer a repair service, we will help if we can.

We source from all over the UK and all over the world. We are unable to pass on our supplier information to our customers.