FAQs


Where are you?

We are in Somerset in a village called Coxley. This is between Wells and Glastonbury on the A39. We are difficult to miss as there is a full sized cast iron white horse at the entrance and a statue of Ziggy Stardust!

When are you open?

Our opening hours are: Monday to Thursday 8.30am to 5.30pm. Friday 8,30am to 5pm. Saturday 9am to 4pm. Sunday and all Bank Holidays - Closed. We are closed between Christmas and New Year, please see the website for more information.

Are you open at weekends?

We are open on Saturdays 9am until 4pm. We are closed on Sundays. 

Are you open on Sundays?

No, we are closed on Sundays and all bank holidays.

Is your yard like an Aladdin's cave?

Wells Reclamation is often compared to such a place, but this is obviously subjective depending on your own personal vision of the afore mentioned cave.

Do you have car parking on site?

Yes, there is plenty of car parking available.

Do you have a cafe?

Yes, we have a coffee shop. The Coffee Box is open Monday to Friday 10am to 4pm and Saturday 9.30am to 3.30pm. The Coffee Box serves take away coffee, refreshments and snacks.

Can I bring my dog?

Yes, dogs are welcome as long as they are kept on a lead. Please bring poo bags!

Is your cat for sale?

Mog, our resident cat is NOT for sale. She is beautiful and friendly and always welcomes attention. However, due to her loveliness, she is priceless and therefore unavailable for purchase.

Is your yard child friendly?

We welcome families with their children. However, please be aware that some areas could be hazardous, so please do not leave your children unattended. 

Do you have customer wifi?

Yes we have free wifi in the yard and in the Coffee Box.

Are there customer toilets available?

We have staff toilets which customers are welcome to use if required.

I often lose my spouse onsite, is this something you could help me with?

We are aware that this can be a problem. However, with a site of over 5 acres, it can be an occupational hazard. We do have a tannoy system so if you really need to find your other half, we can summon them to the office for you. Alternatively, have you considered a GPS system?

How long will I need to stay?

We have a site of over 5 acres so we recommend at least a few hours to see everything.

What tips do you have for a new salvage hunter?

Come with an open mind. Wear warm clothes and bring a tape measure!

Do you buy stuff?

Yes, we are always looking for new stock. You can bring things in or send an enquiry through the website.

Could you sell something for me?

Sorry, but we do not sell on behalf of a third party. We would need to purchase the item from you and sell it ourselves.

Do your prices include VAT

Yes, all our prices include VAT at 20%.

If I order online, can I collect my items in person?

Yes, you can choose the collect option when you check out online. We will prepare your order for when you can come in to collect. 

If I order online, can I pay over the phone?

Yes, you can choose the 'pay by phone' option when you check out online. Some of our larger items require a custom delivery charge, so these will have to be paid over the phone.

Can you deliver my purchases?

Yes, we can deliver all over the world. We offer delivery by post, courier, our own delivery driver or by pallet. Prices depend on the type, size and weight of the item.

How long until I receive my stuff?

Many of our smaller items are delivered by Royal Mail or 24 hour courier, so as long as we have a collection booked, you should receive your items in 2 or 3 working days. Larger items may need to be delivered by pallet or a man with a van -  delivery could take up to 7 working days as long as we have the items in stock. If the items are not available immediately, delivery could take up to 12 weeks. Please be aware that during bad weather or holiday periods, deliveries could also take longer. We will keep you informed throughout the process. 

 

Can I negotiate the price?

We try to price our stock as fairly as possible and all prices include VAT at 20%. If you feel the need to haggle, please do so. However, please do it with good grace and humour and do not be offended if we refuse to budge!

Can you calculate my flooring requirements?

Yes we can calculate how many square metres you need and the number of tiles, slabs or planks required to fill that space.

How do you ever manage to do a stock take?

As you can imagine this is a long and often frustrating task. Thankfully, we have a group of very well-paid elves who do this for us.

Can I return my purchases if I change my mind?

Any old, vintage or reclaimed items or furniture or small new items purchased in store - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged. 

For new small items purchased online, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges. 

For new large items, such as our kitchen range, doors, furniture, building materials and stone items, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges. 

Is all your stuff old?

We pride ourselves on having an eclectic collection of old, new, reclaimed, antique and vintage. We have genuine reclaimed items and sympathetic reproductions. We have something for everyone. 

Is all your stock listed on the website?

We try to include as much as possible online. However, the stock is so vast that there will always be more in store than online. If there is a specific item you need, and you can't find it online, please call the office and we will do our best to assist you. 01749 677087.

Can you make bespoke items?

We are sorry, but we are unable to provide a bespoke service. However, we can order additional items for you if they are not in stock at present. 

If I bought a kitchen, how long until it arrives?

If the items are in stock, we can usually deliver within 7 working days depending on your location. However, if the items are not in stock, it could take up to 12 weeks. 

Do you have large quantities of stone flooring available?

We have 1000's of square meters available at all times. We can supply and deliver very quickly. 

Can you fix things for me?

We have skilled people on site and although we do not offer a repair service, we will help if we can.

Where do you find all your stock?

We source from all over the UK and all over the world. We are unable to pass on our supplier information to our customers.