FAQs

We are in Somerset in a village called Coxley. This is between Wells and Glastonbury on the A39. We are difficult to miss as there is a full sized cast iron white horse at the entrance and a statue of Ziggy Stardust!

Yes, feel free to do so. However, in return, we would appreciate a donation to our charity of choice, St Margaret's Hospice. We have a collection tin on the counter. Thanks

Our Winter opening hours are: Monday to Friday 8.30am to 5pm. Saturday 9am to 4pm. Sunday and all Bank Holidays - Closed. 

Christmas opening hours:

Christmas Eve: 8.30am until Midday

We are then closed for the ENTIRE holiday period and reopen at 8.30am on Thursday January 2nd.

We are open on Saturdays 9am until 4pm. We are always closed on Sundays. 

No, we are closed on Sundays and ALL bank holidays.

Wells Reclamation is often compared to such a place, but this is obviously subjective depending on your own personal vision of the afore mentioned cave. We do not have a genie.

Yes, there is plenty of car parking available.

Yes, we have a cafe. It is a self service facility with an honesty box payment system. We always have a range of coffees, teas, cold drinks and snacks. All items are a £1 each.

Yes, dogs are welcome as long as they are kept on a lead. Please bring poo bags and please take the filled bags home with you. Thanks.

Mog, our resident cat is NOT for sale. She is beautiful and friendly and always welcomes attention. However, due to her loveliness, she is priceless and therefore unavailable for purchase.

We welcome families with their children. However, please be aware that some areas could be hazardous, so please do not leave your children unattended. Unattended children will be given a large espresso and a puppy.

Yes we have free wifi in the yard and in the Coffee Box.

We have staff toilets which customers are welcome to use if required. Please be aware that we do not have nappy changing facilities.

We are aware that this can be a problem. However, with a site of over 5 acres, it can be an occupational hazard. We do have a tannoy system so if you really need to find your other half, we can summon them to the office for you. Alternatively, have you considered a GPS system?

We have a site of over 5 acres so we recommend at least a few hours to see everything. Some hardened reclaimers have been known to bring a picnic.

Only whole ones.

Come with an open mind. Wear warm clothes and bring a tape measure!

Yes, we are always looking for new stock. You can bring things in or send an enquiry through the website.

Sorry, but we do not sell on behalf of a third party. We would need to purchase the item from you and sell it ourselves.

Yes, all our prices include VAT at 20%.

Yes, you can choose the collect option when you check out online. We will prepare your order for when you can come in to collect. 

Yes, you can choose the 'pay by phone' option when you check out online. Some of our larger items require a custom delivery charge, so these will have to be paid for over the phone.

Yes, we can deliver all over the world. We offer delivery by post, courier, our own delivery driver or by pallet. Prices depend on the type, size and weight of the item. Please note, although we have been referred to many times as an Aladdin's Cave, we cannot deliver by magic carpet - he's just too flighty... wahwahwah.

Many of our smaller items are delivered by Royal Mail or 24 hour courier, so as long as we have a collection booked, you should receive your items in 2 or 3 working days. Larger items may need to be delivered by pallet or a man with a van -  delivery could take up to 7 working days as long as we have the items in stock. If the items are not available immediately, delivery could take up to 12 weeks. Please be aware that during bad weather or holiday periods, deliveries could also take longer. We will keep you informed throughout the process. 

We try to price our stock as fairly as possible and all prices include VAT at 20%. If you feel the need to haggle, please do so. However, please do it with good grace and humour and do not be offended if we refuse to budge!

Yes we can calculate how many square metres you need and the number of tiles, slabs or planks required to fill that space.

As you can imagine this is a long and often frustrating task. Thankfully, we have a group of very well-paid elves who do this for us.

Yes you can. But please be aware of our Online Returns Policy.

Any old, vintage or reclaimed items or furniture or small new items purchased in store - Please be aware that these items are subject to our standard in-house policy i.e. Items are sold as seen and you are kindly requested to examine and consider your purchases very carefully as refunds will not be given. We can offer a credit note or exchange if the item(s) is returned within 14 days, in the original packaging and undamaged. 

For new small items purchased online, we will offer a refund if the item is returned within 14 days, in the original packaging and undamaged. After this time only an exchange or credit note will be offered. We will not be liable for the outgoing or return delivery charges. 

For new large items, such as our kitchen range, doors, furniture, building materials and stone items, we will offer a refund, less a handling charge of 25%, as long as the items are returned or the order is cancelled within 14 days of purchase. If returning an item, it must be returned in the original packaging and undamaged. After the 14 days, only a credit or exchange will be offered less the 25% handling charge for returns or cancellations. We will not be liable for the outgoing or return delivery charges. 

We pride ourselves on having an eclectic collection of old, new, reclaimed, antique and vintage. We have genuine reclaimed items and sympathetic reproductions. We have something for everyone. 

We try to include as much as possible online. However, the stock is so vast that there will always be more in store than online. If there is a specific item you need, and you can't find it online, please call the office and we will do our best to assist you. 01749 677087.

We are sorry, but we are unable to provide a bespoke service. However, we can order additional items for you if they are not in stock at present. 

If the items are in stock, we can usually deliver within 7 working days depending on your location. However, if the items are not in stock, it could take up to 12 weeks. 

We have 1000's of square meters available at all times. We can supply and deliver very quickly. 

We have skilled people on site and although we do not offer a repair service, we will help if we can.

We source from all over the UK and all over the world. We are unable to pass on our supplier information to our customers.